How to make an initial enquiry?
We would invite you to tell us about the difficulties you or someone in your family are experiencing and the type of help you are looking for. We will tell you about the service we offer and how we can help.
We work alongside GPs and other services (where appropriate), but we don’t require a GP referral from patients. After the initial call or email we will send you information about the appropriate services we offer and include details about costs, what to expect and next steps. We also include a referral form, consent form and Covid consent form which outlines our Covid policy.
We ask you to read through the information and there is of course no obligation if you need time to review the information or come back with questions..
If you do wish to go ahead with an appointment, we ask that the referral form and consent forms are completed and returned. It is at that stage we arrange appointments and invoices for the appointments.
What to expect from the initial Emotional Wellbeing screening appointment?
The initial appointment is an 60 min assessment session. During this appointment, you will be asked to describe the difficulties you are experiencing. We will discuss the issues affecting you/ your family or your child at the current time, together with any relevant background information/history. You will be asked about a number of different areas of your life but there is no obligation to talk about anything you are not comfortable with. Once we have discussed the issues in more depth, we can develop a joint understanding and discuss then plan the next steps including a treatment plan.
For assessments for young people, adolescents may decide to attend this assessment alone, or with someone e.g. a parent to support them. We always advise that a parent/ guardian is present for assessments for younger children. For adults, we will discuss in advance if you would like to bring someone with you to the assessment. Some adults choose to bring a partner, friend, or close relative.
Once we have discussed our recommended plan, you can decide if you would like another appointment. For some clients, an assessment can be a one-off appointment in order to help them understand their difficulties and/or gain a professional opinion. Others may choose to proceed to therapy. There is no obligation to have further sessions and you do not have to decide during the assessment appointment.
A written summary of your assessment (sometimes called an assessment report), including the treatment plan, will be provided to you via email or post . With your consent, we will also send a copy to your GP and any other services that you might be involved in whom you would like to have a copy. This will be provided whether or not you choose to book a further appointment. We do not share information without your consent, unless we are concerned about your own or someone else’s safety. However, if we were to be concerned, we would always talk to you about it first.
If you choose to proceed with therapy, you will have an opportunity to change your mind. You are free to cancel the next appointment and any further input without needing to give an explanation. We do not charge for appointments cancelled with more than 48 hours notice.
What can you expect from an Emotional Wellbeing therapy session?
Therapy appointments usually last between 50-60 minutes. The appointment will be a form of talking therapy and can be weekly, fortnightly or monthly depending on the agreed treatment plan. The exact nature of the therapy will depend upon the outcome of the assessment appointment.
We will also review progress regularly. Should we reach the end of an agreed number of sessions and more are required, or you feel you need a different approach, we can review and reformulate a new plan together. In some cases, we may suggest referring you on to another professional either in addition to, or in place of, our sessions.
Older children/adolescents are normally seen on their own, although we may provide some feedback to parents. The frequency of this feedback can vary between families and is something that we will discuss with you. We also offer sessions for parents for young people of all ages if this is agreed by the family. Younger children often benefit from us working with parents rather than directly with the child. If this is felt to be the most appropriate pathway for you as a family, then your psychologist will discuss it with you. Please be assured for young people seen alone, that if there are any safety concerns these will be shared with the family, your GP and any other relevant adults.
You are able to stop therapy at any time and you are not required to give a reason. However, sometimes talking about the ending if you choose to stop therapy can be helpful for some clients to enable us to think together about how best to support you during that ending, or to provide information about other services that might be of benefit if appropriate.
Full details of confidentiality, data protection and terms and conditions are provided prior to the initial assessment.